Refund Policy

Last updated: August 21, 2026

1. Overview

We want you to be satisfied with CopyFlow AI. This policy explains when refunds are available for paid subscriptions. All refunds are issued to the original payment method via Creem and typically appear within 5–10 business days.

2. 14-Day Money-Back Guarantee

If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your initial purchase. No reason is required — simply contact support@copyflowai.xyz with your account email.

3. Renewal Charges

• Subscriptions renew automatically at the end of each billing cycle. You can cancel anytime from your account settings before the renewal date.
• If you forgot to cancel and have not used the Service after a renewal charge, contact us within 14 days of the charge and we will issue a refund.

4. Duplicate or Erroneous Charges

If you were charged in error or charged twice for the same period, we will refund the incorrect charge in full upon verification. Report the issue to support@copyflowai.xyz and we will respond within 2 business days.

5. Non-Refundable Cases

• Requests made more than 14 days after an initial purchase or a renewal charge where the Service was actively used;
• Accounts terminated by us for violation of our Terms of Service;
• Partial months after cancellation — you retain access until the end of the paid period.

6. How to Request a Refund

Email support@copyflowai.xyz with the subject line "Refund Request" and include your account email and, if available, the invoice number. We review all requests within 2 business days.

7. Chargebacks

We encourage you to contact us before filing a chargeback — in most cases we can resolve the issue faster and more simply. Fraudulent chargebacks may result in account suspension.

8. Contact Us

Questions about refunds? Contact support@copyflowai.xyz (Mon–Fri, 9am–6pm UTC).